Frequently asked questions


Do I need to make an appointment?

For general and dental x-rays you don’t need an appointment, but will need to schedule an appointment for all the other modalities like XR, Ultrasound, CT-Scan and MRI and Cardiac CT.  Please contact your nearest location to make an appointment or alternatively you can request an appointment online via our website.

How do I make an online appointment?

Please click on this link  to request for an appointment online.  Once you submit an appointment request, one of our friendly receptionist/support team will contact you as soon as possible.

Do you offer bulk billing for your procedures?

Majority of our services offered at Crystal Radiology clinics are eligible for 100% bulk billing. However, please keep in mind some of the scans are not medicare eligible and there may be some gap payment for some specific scans. Our administration team will provide you a detailed information on any potential out-of-pocket expenses associated with specific procedures when you  book your appointment.

Do you accept all types of referral forms? and What is the expiration period for using my referral?

Yes, at Crystal Radiology, we accept all types of Medical Imaging Referral forms. GP referrals remain valid for 12 months, but if your referral form contains multiple services, enquiries should be made to our administrative team. As for specialist referrals, we advise you to consult with our team,  since the acceptable timeframes may vary.

What is the timeframe to get my results?

Our Radiologists will interpret your imaging study and provide your doctor or health professional with a comprehensive report about the findings. You will need to return to your Referring Doctor to discuss your results. Processing and reporting of your images could take up to 24 hours in a day.

Get In Touch With Us

Call us anytime
(02) 8315 8292
Email us
info@auburnradiology.com.au

Book An Appointment

Book a visit to Crystal Radiology Clinics, simply fill out the form below and we will contact you back regarding the intervention you require.

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